BOOK NOW FROM OUR WEBSITE AND YOU WILL RECEIVE A 10% DISCOUNT
BOOK NOW FROM OUR WEBSITE AND YOU WILL RECEIVE A 10% DISCOUNT
These Terms and Conditions govern bookings at and stays in the property. Guests are asked to read them carefully before confirming their booking.
A booking made through the property’s website constitutes acceptance of these Terms and Conditions, of the specific conditions of the selected rate and of any additional services chosen during the booking process.
Before confirming the booking, guests must carefully check the dates of stay, the number of guests, the selected accommodation, the price, the chosen rate and any additional services requested.
The booking is deemed completed and confirmed solely upon completion of payment and receipt, at the e-mail address provided by the guest, of the communication certifying that payment has been made and that the booking has been confirmed.
Merely filling in or submitting a booking request, without completion of payment and receipt of the related confirmation e-mail, does not constitute the conclusion of the accommodation contract.
This is without prejudice to the specific conditions applicable to extra services subject to subsequent confirmation by the property.
The price applied is the price shown in the booking summary before confirmation.
The price includes only the stay and the services expressly indicated in the booking. Any additional services, supplements, taxes or other amounts not included are payable separately, where applicable.
Payment is made in the manner indicated during the booking process and in accordance with the conditions of the selected rate.
Different rate plans may be available during the booking process. The applicable conditions are those of the rate selected by the guest and displayed before the booking is confirmed.
Any offers and promotions are subject to the specific conditions, validity periods and availability indicated in the relevant offer. The applicable conditions are made available to the guest before the booking is confirmed and, for matters not expressly covered, the conditions of the selected rate and these Terms and Conditions shall apply.
The Standard Rate allows free cancellation until 14:00 on the seventh day before the arrival date, with a refund of the amount paid for the stay. In the event of cancellation after that deadline, no refund will be given and the full amount of the booking will be retained.
In the event of the guest’s failure to arrive (no-show), no refund will be given and the full amount of the booking will be retained.
The Non-refundable Rate does not provide for any refund in the event of cancellation, failure to arrive (no-show), early departure or failure to use the stay, in whole or in part, for reasons attributable to the guest, save in cases where mandatory provisions of law provide otherwise.
Any requests for changes are subject to the property’s availability and do not automatically entitle the guest to a refund or to the return of amounts already paid.
The MESE+ Rate is reserved for stays of at least 29 nights, at the prices indicated at the time of booking.
The MESE+ Rate is non-refundable. In the event of cancellation, failure to arrive, early departure or failure to use the stay, in whole or in part, for reasons attributable to the guest, the amounts paid will not be refunded, save in cases where mandatory provisions of law provide otherwise.
Any requests for changes are subject to the property’s availability.
Any requests to change the dates of stay, the number of guests, the accommodation or the services booked are subject to the property’s availability and to the conditions of the rate purchased.
A change request is not deemed accepted until it has been confirmed by the property.
A change may result in a variation in the total price of the booking.
If the property is unable to accommodate a change request, this does not automatically entitle the guest to a refund where the rate originally purchased is non-refundable or the free cancellation period has already expired.
Pursuant to Article 59(1)(n) of Italian Legislative Decree No. 206/2005 (the Consumer Code), the 14-day right of withdrawal generally applicable to distance contracts does not apply to contracts for the provision of accommodation other than for residential purposes where a specific date or period of performance is provided for.
The cancellation conditions of the rate selected at the time of booking therefore apply.
During the booking process, guests may select additional services.
Certain extra services are subject to availability and require confirmation by the property.
In particular, the garage space, the airport/station shuttle, early check-in and late check-out will be confirmed subsequently in the manner indicated in the relevant option.
Selecting any of these services during the booking process constitutes a request and does not automatically guarantee the availability of the service.
If a service that has already been paid for is unavailable, the amount paid for that service will be refunded in full.
Other selected services are confirmed at the price and on the conditions indicated in the relevant option.
Once confirmed, extra services are binding at the price and on the conditions communicated to the guest. Cancellation of or changes to the accommodation booking do not automatically entail the cancellation or refund of extra services already confirmed.
Any requests by the guest to change or cancel extra services already confirmed and to obtain a refund of the related amounts are subject to the property’s approval and, for services provided by external suppliers, to the conditions and approval of the suppliers concerned. Refunds are not automatic and will be granted only if approved, in accordance with the conditions applicable to the service, save in cases where mandatory provisions of law provide otherwise.
The unavailability of an extra service subject to confirmation does not result in the cancellation of the accommodation booking.
The SPA is open from 10:00 to 20:00. Access is permitted for a maximum of 2 hours per day per guest.
Access to the SPA must be booked at least two hours before the desired time and is subject to availability and confirmation by the property.
The maximum capacity of the SPA is 6 people at any one time.
Exclusive use of the SPA may be requested and is subject to availability and confirmation by the property.
For use of the SPA, each guest is provided with a bathrobe, sandals and additional towels, which must be returned to the property by check-out. If they are not returned, a charge of €50.00 per guest will be applied.
The “SPA Rules” annexed to this document form an integral part of these Terms and Conditions. Acceptance of this document also constitutes acceptance of the SPA Rules, which the guest undertakes to observe.
Information entered by the guest in the “Special requests” field constitutes mere requests and does not automatically guarantee the availability or provision of what has been requested.
Special requests become binding on the property only once expressly confirmed.
The property will do everything reasonably possible to fulfil them, subject to availability and to the nature of the service requested.
CHECK-IN: from 14:00 to 20:00.
Keys are handed over by the property’s staff.
All guests must carry a valid identity document and must be identified and registered in accordance with applicable law.
Overnight access to the property is permitted only to persons duly indicated and registered as guests.
SELF CHECK-IN: from 20:00, only self check-in is available, upon the guest’s request and the property’s confirmation.
Self check-in must be requested as early as possible and, in any event, by 19:00 on the day of arrival. When making the request, the guest must send the property the valid identity documents of all persons included in the booking, in the manner indicated by the property.
Without complete documentation for all guests, self check-in is not authorised and access instructions will not be sent. A request alone does not constitute authorisation: self check-in is deemed authorised only once expressly confirmed by the property.
Self check-in requests received after 19:00 on the day of arrival will not be accepted.
The property may also verify identity by means of video link devices installed at the entrance, upon access to the property, by comparing each guest’s face with the identity document shown or sent, in compliance with applicable law. Sending documents does not replace the identity checks required for access.
Without a timely request, complete documentation and confirmation by the property, self check-in is not authorised and access to the accommodation after 20:00 is not permitted.
CHECK-OUT: by 10:00.
Keys must be handed to the property’s staff or may be left on the table in the apartment before leaving, simply closing the door behind you.
Late check-out is subject to availability and is deemed confirmed only once expressly communicated by the property.
Only the guests indicated in the booking and duly identified and registered may stay in the apartment.
Accommodating additional persons in the accommodation without the property’s prior authorisation and without their having been identified and registered is prohibited. Payment of a supplement does not replace authorisation, identification and registration.
Any additional guests who have been authorised in advance, identified and registered are subject to a supplement of €20.00 per person per day of stay, without prejudice to the prohibition on exceeding the maximum permitted capacity of the accommodation.
Minors may stay at the property only in compliance with applicable law and under the responsibility of their parent, guardian or the adult lawfully responsible for them.
Guests may not change the bed arrangements themselves or use beds other than those prepared by the property.
Where two guests wish to use two separate bedrooms, the property must be informed in advance so that the necessary arrangements can be made.
Any different arrangement is subject to the conditions and any supplements communicated by the property.
Waste must be sorted for separate collection in accordance with the instructions on the bins provided in the apartment.
Leaving waste outside the apartment door, even temporarily, is prohibited.
Failure to comply with the waste disposal rules will result in a charge of €20.00 for the extraordinary service of collecting and correctly sorting the waste.
When the apartment is unoccupied, the security grilles must be left closed and their keys must be placed in the designated dishes nearby.
Each time guests leave the apartment, they must also check that the water taps are turned off, that no hobs are left on and that the coffee machine, air conditioners and any other appliances that do not need to remain on are switched off.
Smoking inside the apartment is prohibited.
Smoking is permitted only in outdoor areas where it is allowed.
Failure to comply will result in a charge of €100.00 for extraordinary cleaning and restoration of the premises.
Lighting fires or using naked flames inside the accommodation and in the property’s areas is prohibited, except for appliances expressly provided for normal domestic use.
Any breach will result in a charge of €200.00 for inspection, safety and restoration work, without prejudice to compensation for any further damage and any other consequences provided for by applicable law.
Animals may not be brought into or kept in the apartment without the property’s prior and express authorisation.
Any authorisation may be subject to specific conditions or supplements communicated in advance.
For longer stays, the apartment will be cleaned on the date indicated on the small board in the living area or as communicated by the property.
On that occasion, towels to be replaced may be left on the floor.
Guests are required to behave with respect for the peace and quiet of the property, other guests, residents and neighbours.
Parties, events, receptions or gatherings with persons not included in the booking are not permitted without the property’s prior and express authorisation.
Noise, loud music and any behaviour likely to cause disturbance must be avoided, particularly in the evening and at night.
The accommodation must be used solely for the temporary stay of registered guests.
Using it for parties, unlawful activities, commercial activities, professional photo or video shoots, events or purposes other than a normal stay without the property’s prior authorisation is prohibited.
Guests are required to use the rooms, furnishings, systems and equipment with normal care.
The guest is liable for damage to the accommodation, furnishings, systems and equipment of the property attributable to the guest or to the persons included in their booking, within the limits provided for by law.
At check-in, the guest must check the condition of the accommodation, furnishings and equipment and promptly report to the property any pre-existing damage, defects or malfunctions.
Likewise, any damage occurring during the stay must be reported without delay.
Any damage found at check-out and not previously reported by the guest may be charged where, on the basis of the checks carried out and the documentation available, it is reasonably attributable to the guest or to the persons included in their booking.
The property may request reimbursement of the costs reasonably incurred for the repair or replacement of damaged items.
Altering, tampering with or interfering, whether at hardware or software level, with the configuration of the LAN network, router/modem, SKY decoder, TV or other electronic equipment in the apartment is prohibited.
Any tampering will result in a charge of €100.00 for inspection and restoration work, without prejudice to compensation for any further damage.
Water, electricity, gas, internet connection and other services may depend, in whole or in part, on external suppliers.
The property is not liable for interruptions or service failures attributable solely to suppliers, to force majeure events or to circumstances beyond its organisation’s control, without prejudice to its commitment to take reasonable steps to help restore the service.
If, owing to serious breakdowns, force majeure, orders of the authorities or other exceptional circumstances, the booked accommodation becomes unusable, the property will promptly inform the guest.
Where possible, alternative accommodation of equivalent or superior standard may be offered at no extra cost.
If it is not possible to provide suitable alternative accommodation, the amounts paid for the services that cannot be provided will be refunded.
Guests are required to take care of their money, documents, electronic devices and other personal belongings.
Any liability of the property for theft, loss of or damage to guests’ belongings remains governed by the applicable provisions of law.
In the event of serious or repeated breach of these Terms and Conditions, or of unlawful or dangerous conduct or conduct seriously detrimental to the peace or safety of the property, Casa Massima S.r.l. may take the measures permitted by law and, where necessary, request the intervention of the competent authorities.
This is without prejudice to the property’s right to compensation for any damage in the cases provided for by law.
Personal data provided by the guest are processed in compliance with applicable data protection legislation and as set out in the Privacy Notice available on the property’s website.
Data required for compliance with public security legislation are processed and communicated to the competent authorities in accordance with the applicable provisions.
These Terms and Conditions are governed by Italian law.
For any disputes, the mandatory rules applicable to consumer protection remain unaffected, in particular the provisions on the court having territorial jurisdiction in relations with consumers.
The parties are encouraged, where possible, to seek an amicable settlement of the dispute first.
The booking is subject to the Terms and Conditions in force and made available to the guest at the time the booking is confirmed.
The invalidity or ineffectiveness of any individual provision shall not affect the validity of the remaining clauses, which shall continue to apply to the extent permitted by law.
By ticking the relevant box during the booking process, the guest declares that they have read and accepted these Terms and Conditions, the specific conditions of the selected rate and the property’s rules.
The SPA is open from 10:00 to 20:00.
In order to fully enjoy the well-being offered by this place of relaxation and to protect the health, safety and comfort of all guests, the following rules must be observed:
1. Make sure you are in a suitable state of health to use the SPA[1].
[1] The use of the sauna, hot tub and steam baths is contraindicated in the case of: heart and circulatory disorders, blood pressure disorders, after-effects of recent injuries, recent surgery, pregnancy, kidney failure, menstruation, candida infection, fever, inflammatory conditions in general, acute or healing wounds, acute or chronic respiratory failure, fungal infections or other medical conditions. If in doubt about your state of health, you are advised to consult your doctor beforehand. Use of the SPA under the influence of alcohol or drugs is prohibited.
2. To allow the SPA to be prepared, guests are advised to book at least two hours in advance at reception. Should you prefer to use the SPA exclusively, that is without the presence of other guests, this type of booking may be arranged with reception, subject to availability and payment.
3. At the agreed time, please go to reception and ring the bell on the inner door in the entrance hall: a member of the reception staff will accompany guests to the SPA.
4. At the entrance to the SPA area there is a bench and a changing wardrobe; clean towels and slippers are available at the entrance and inside the SPA area. At this point, guests must put on the slippers provided, to be worn whenever moving around inside the SPA. For obvious reasons of hygiene, arriving at and entering the SPA barefoot or in footwear used outside it is not permitted. The SPA floor is often damp: please therefore take the utmost care to avoid slipping.
5. At the entrance to the SPA there is a toilet available to guests. The toilet has a shower, which must be used before entering the SPA, as a normal rule of hygiene. Before using the pools and other facilities, creams, oils and other cosmetic products must also be removed in the shower.
6. The SPA may be used either in swimwear or without swimwear, in accordance with naturist practice. Guests are therefore asked to bear in mind that both forms of use may take place at the same time. Anyone wishing to use the SPA exclusively may request a private booking at reception, subject to availability and on the applicable conditions.
7. The SPA is a place dedicated to relaxation: please therefore keep your voice low and avoid noise or behaviour that may disturb other guests.
8. For obvious reasons of hygiene, a towel must be used when sitting or lying on the sauna benches, armchairs and loungers. In the steam bath, it is good practice to rinse the seat with the hand shower after use.
9. Tampering with or changing the control settings of the SPA equipment, including the music, saunas, pool and experience shower, is not permitted. Should you wish to have different settings, please contact reception on internal number 1000.
10. Remember to close the sauna doors both when entering and when leaving.
11. Access to and use of the SPA by children under 16 are permitted only under the constant supervision of a parent, guardian or other responsible adult, who is responsible for supervising the minor and for assessing their suitability to use the various facilities.
12. Smoking and bringing in or consuming food within the SPA area are prohibited.
13. Bottles, glasses or other glass objects may not be brought into the SPA area.
14. Equipment and facilities must be used solely for their intended purpose. Any improper use or behaviour that may damage the facilities or endanger one’s own safety or that of other guests is prohibited.
15. Guests are required to follow the instructions given by the property’s staff and to behave in a manner consistent with the safety, hygiene, decorum and relaxation of other guests.
The SPA floor may be damp and slippery: always take care when moving around, wear the slippers provided and avoid running.
Casa Massima Suites & SPA wishes all guests a pleasant experience.
